Grand Gives Back
Grand Gives Back

Frequently Asked Questions


How do I make a reservation?

Grand Avenue offers two convenient ways to reserve ground transportation. Contact us online at or call us anytime at 1-866-455-2823.

What types of vehicles do you provide?

Our diverse fleet offers a range of vehicles from sedans to vanslimousines to motorcoaches. Visit our Fleet page to preview our full slate of vehicles.

In what geographic regions do you offer ground transportation services?

Can you accommodate my ground transportation needs in multiple cities? 
While Grand Avenue is based in Middle Tennessee, we have an international network of affiliate transportation organizations that partner with us. This network allows us to arrange seamless ground transportation for you in more than 550 cities around the world. We also provide an array of vehicles that can transport you anywhere you need to go in Middle Tennessee or beyond.

I use transportation services often. Is there an incentive to use Grand Avenue on a regular basis?

Grand Avenue rewards its loyal customers with its Grand Rewards program. Grand Rewards allows you to earn points each time you reserve with us. These points can be redeemed in the future for free transportation services. For those seeking an on-demand transportation potion with concierge-style service, our Grand Select program is an ideal option.

Can you accommodate large events?

Grand Avenue has both the experience and the vehicles to accommodate groups of any size. We often provide transportation for large events, such as weddings, that require flawless execution to transport hundreds of people. Visit our Grand Occasion page for more details.

I’m booking transportation on behalf of my company. What are the benefits of using Grand Avenue?

Grand Avenue provides ground transportation for myriad companies. Our Grand Corporate division provides a dedicated account manager who works in tandem with your team to meet all your transportation needs. We help you curtail administrative costs by providing one point of contact for every transportation request. Also, our customized reporting helps you maintain control of expenses. Visit our Grand Corporate page for more details.

I’m anticipating travel to and from the airport. Will Grand Avenue track my flight? Where will my chauffeur meet me after my flight arrives? How does my chauffeur notify me on arrival?

We meticulously record the flight information and track the flights of our customers traveling to and from airports across the country and around the world. Accessing our fully-vetted network of affiliates, we will work with you to determine a meeting location at any airport, and take care of your luggage. Your chauffeur’s cell phone information will be provided to you in advance of your trip to ensure smooth and constant contact. Visit our Airport Transportation page for more information.

I’ve been advised not to drive for several days while recovering from a medical procedure. Can Grand Avenue provide me with transportation during this time?

We are the ideal solution for anyone in need of a chauffeur, regardless of the reason. We’ll cater to your every need or special requirement – whether for an afternoon or an indefinite period. Visit our All-purpose Transportation page for more information.

Is your office staffed 24/7?

A Grand Avenue staff member is always available at the following toll-free number: 1-866-455-2823.

How will my chauffeur be dressed?

Every Grand Avenue chauffeur always is dressed in professional attire.

Can you provide references from previous clients?

Many of our satisfied clients have graciously offered to share testimonials describing Grand Avenue’s commitment to continually exceed their expectations. Visit our Testimonials page to read what they have to say.

How do I set up an account with Grand Avenue?

A Grand Avenue customer service representative will set up an account for you when you contact us to make your first reservation or you can establish an account online. After that, you will be able to access your account online at any time by visiting

What forms of payment do you accept?

Grand Avenue accepts any form of payment, including cash, check or credit card.

What are the standard transportation rates? Can you quote a flat rate, without add-ons, for gratuities, waiting time or parking tolls?

Our rates vary based on a several factors, including the type of vehicle, length of trip, starting point and end destination. Request a free quote, and we will provide a quote customized to your trip.

I’m interested in a job with Grand Avenue. How do I apply?

Available positions with Grand Avenue are listed in our employment section. All applicants must fill out an application form and submit via mail, fax or email to

noticed Grand Avenue is a sponsor of many non-profit events. How do I request support from Grand Avenue for my organization or event?

Grand Avenue is committed to philanthropy through our Grand Gives Back program. For more information about how to request support from Grand Gives Back, simply fill out the online application.

Do you have a smoking policy?

Smoking is not allowed in any Grand Avenue vehicles.