Frequently Asked Questions
- How do I make a reservation?
- What types of vehicles do you provide?
- In what geographic regions do you offer ground transportation services?
- I use transportation services often. Is there an incentive to use Grand Avenue on a regular basis?
- Can you accommodate large events?
- I’m booking transportation on behalf of my company. What are the benefits of using Grand Avenue?
- I’m anticipating travel to and from the airport. Will Grand Avenue track my flight? Where will my chauffeur meet me after my flight arrives? How does my chauffeur notify me on arrival?
- I’ve been advised not to drive for several days while recovering from a medical procedure. Can Grand Avenue provide me with transportation during this time?
- Is your office staffed 24/7?
- How will my chauffeur be dressed?
- Can you provide references from previous clients?
- How do I set up an account with Grand Avenue?
- What forms of payment do you accept?
- What are the standard transportation rates? Can you quote a flat rate, without add-ons, for gratuities, waiting time or parking tolls?
- I’m interested in a job with Grand Avenue. How do I apply?
- I noticed Grand Avenue is a sponsor of many non-profit events. How do I request support from Grand Avenue for my organization or event?
- Do you have a smoking policy?
Can you accommodate my ground transportation needs in multiple cities?
While Grand Avenue is based in Middle Tennessee, we have an international network of affiliate transportation organizations that partner with us. This network allows us to arrange seamless ground transportation for you in more than 550 cities around the world. We also provide an array of vehicles that can transport you anywhere you need to go in Middle Tennessee or beyond.
Grand Avenue rewards its loyal customers with its Grand Rewards program. Grand Rewards allows you to earn points each time you reserve with us. These points can be redeemed in the future for free transportation services. For those seeking an on-demand transportation potion with concierge-style service, our Grand Select program is an ideal option.
Grand Avenue has both the experience and the vehicles to accommodate groups of any size. We often provide transportation for large events, such as weddings, that require flawless execution to transport hundreds of people. Visit our Grand Occasion page for more details.
Grand Avenue provides ground transportation for myriad companies. Our Grand Corporate division provides a dedicated account manager who works in tandem with your team to meet all your transportation needs. We help you curtail administrative costs by providing one point of contact for every transportation request. Also, our customized reporting helps you maintain control of expenses. Visit our Grand Corporate page for more details.
I’m anticipating travel to and from the airport. Will Grand Avenue track my flight? Where will my chauffeur meet me after my flight arrives? How does my chauffeur notify me on arrival?
We meticulously record the flight information and track the flights of our customers traveling to and from airports across the country and around the world. Accessing our fully-vetted network of affiliates, we will work with you to determine a meeting location at any airport, and take care of your luggage. Your chauffeur’s cell phone information will be provided to you in advance of your trip to ensure smooth and constant contact. Visit our Airport Transportation page for more information.
I’ve been advised not to drive for several days while recovering from a medical procedure. Can Grand Avenue provide me with transportation during this time?
We are the ideal solution for anyone in need of a chauffeur, regardless of the reason. We’ll cater to your every need or special requirement – whether for an afternoon or an indefinite period. Visit our All-purpose Transportation page for more information.
A Grand Avenue staff member is always available at the following toll-free number: 1-866-455-2823.
Every Grand Avenue chauffeur always is dressed in professional attire.
Many of our satisfied clients have graciously offered to share testimonials describing Grand Avenue’s commitment to continually exceed their expectations. Visit our Testimonials page to read what they have to say.
A Grand Avenue customer service representative will set up an account for you when you contact us to make your first reservation or you can establish an account online. After that, you will be able to access your account online at any time by visiting www.grandavenueworldwide.com.
Grand Avenue accepts any form of payment, including cash, check or credit card.
What are the standard transportation rates? Can you quote a flat rate, without add-ons, for gratuities, waiting time or parking tolls?
Our rates vary based on a several factors, including the type of vehicle, length of trip, starting point and end destination. Request a free quote, and we will provide a quote customized to your trip.
I noticed Grand Avenue is a sponsor of many non-profit events. How do I request support from Grand Avenue for my organization or event?
Smoking is not allowed in any Grand Avenue vehicles.